Support center
Quick answers for travelers and providers
Find answers about bookings, providers, cancellation flow, payment on arrival, manual commission settlement, and platform support.
Travelers browse listings, submit a booking request, and providers confirm availability before fulfillment. The traveler pays the provider directly on arrival unless a separate offline arrangement is agreed.
A commission becomes due only after the provider confirms the booking. The provider sends a transfer proof by Instapay, bank transfer, or wallet transfer, then the admin reviews and confirms receipt manually.
The tourist receives an in-system notification as soon as the provider confirms or rejects the booking. Admin users also receive operational notifications for new bookings and settlement proofs.
Yes. EgyptTrips supports Arabic and English across the public storefront, dashboards, notifications, and essential legal content.
For tourists
Search by city or keyword, send a booking request, wait for confirmation, and pay the provider directly on arrival.
For providers
Manage listings, update availability, confirm bookings, and submit manual commission transfer proofs to the admin.
For admins
Monitor bookings, receive notifications, review commission settlement proofs, and manage operational content across the platform.